argos return without reciept

Hi, As the title suggests, I recieved a christmas present from my brother which he purchased in argos. I know the item he intended to buy but he made a mistake, I do not have the reciept and was wondering has anyone changed an item in Argos without one. I know I could just go in and ask but thought it better to ask here first, Thanks in advance ,Salaried.

salaried said:

Hi, As the title suggests, I recieved a christmas present from my brother which he purchased in argos. I know the item he intended to buy but he made a mistake, I do not have the reciept and was wondering has anyone changed an item in Argos without one. I know I could just go in and ask but thought it better to ask here first, Thanks in advance ,Salaried.

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Proof of purchase is what is required, rather than receipt. If your brother has a VISA/Laser bill then that would suffice.

If you don't have a cc bill but do have the original packaging, I would chance it. Explain that it is an unwanted gift and that you are looking to exchange it for a more suitable gift.

I found argos very accommodating when I had to return a laptop three months after purchase as the HD failed, without receipt. It was actally purchased in another store ( and I told then this) but they took it in without question and replaced it after sending it back to manufacurer, no further questions asked.

I have always found that Argos have a very accommodating customer service approach. Any time I have returned something without a receipt they have given me the option of getting something else instead but don't refund which IMHO is fair enough. The only thing that you might run into a problem with is if the item is

Their new brochure came out yesterday so make sure that it is still in stock.

I returned a camera a few days ago without a receipt.No problem.

Gianni, Welfarite, Sue Ellen and Marantze, Thank you for your replies, I will give it a go and see if they will exchange it so, Again thank you, Salaried.