most companies dont offer the same warranty on replacement products in my experience.Yes. The first was bought in Argos and as they had left Ireland I contacted Karcher and they provided a replacement. Now the replaced unit has become faulty within two years of supply, but Karcher are refusing to supply another replacement.
They have told me that my contract is with Argos and to deal with them.
While this is the correct legal position, it is a very poor response from Karcher.
Yes. The first was bought in Argos and as they had left Ireland I contacted Karcher and they provided a replacement. Now the replaced unit has become faulty within two years of supply, but Karcher are refusing to supply another replacement.
They have told me that my contract is with Argos and to deal with them.
While this is the correct legal position, it is a very poor response from Karcher
Yes that is fair enough. I started this post to try to establish if other people get more than 20 months domestic use from these products. Karcher offered a 20 euro discount off a new window vac, but I am reluctant to spend any more money on their products.most companies dont offer the same warranty on replacement products in my experience.
I have contacted Argos and I am awaiting their response.Try the small claims court. It is surprisingly easy and effective. https://www.courts.ie/small-claims-procedure
No, it was usually recharged for a few hours after use.Do you leave it plugged in continually charging out of curiosity?
Often the cheapest product is the best choice. Karcher state that they don't repair the WV 2 or supply spare parts. So as far as they are concerned it's a throw in the bin after a few years appliance. So you are better off buying their cheapest binable appliance.I have a WV1, 10/10. The blade is beginning to show signs of wear leaving the odd streak behind it. A quick polish with my trusty micro-fibre cloth fixes that.
They are consumer driven, people aren't prepared to pay extra for repairability.Karcher don't seem to be environmentally concerned.
This is entirely correct.Maybe the trick is to work it hard!
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