As the title suggests;
I have an ongoing problem with Bank of Ireland over incorrect charges applied to my account - a small amount circa €26 since last November and with Vodafone over a relatively minor issue. I feel sure that both issues would have been rectified immediately over the phone in better times. Now however, everything is referred, delayed; no one you speak to has any authorisation to deal with the issue. Despite numerous phone calls, no one phones back while promising to do so and 'get it sorted'.
I wonder if this climate of digging their heels in over every little customer service issue is designed to save money and make the customer throw in the towel which I am seriously considering, even though I wouldn't normally do so. I just get fed up and feel like letting it slide. Is this a calculated effort on the part of these businesses for this specific outcome?
If so it has to backfire in goodwill terms and ongoing business.
A.
I have an ongoing problem with Bank of Ireland over incorrect charges applied to my account - a small amount circa €26 since last November and with Vodafone over a relatively minor issue. I feel sure that both issues would have been rectified immediately over the phone in better times. Now however, everything is referred, delayed; no one you speak to has any authorisation to deal with the issue. Despite numerous phone calls, no one phones back while promising to do so and 'get it sorted'.
I wonder if this climate of digging their heels in over every little customer service issue is designed to save money and make the customer throw in the towel which I am seriously considering, even though I wouldn't normally do so. I just get fed up and feel like letting it slide. Is this a calculated effort on the part of these businesses for this specific outcome?
If so it has to backfire in goodwill terms and ongoing business.
A.