My aunties expereince with BoI was not helpful whatosever regarding her saving she had with them.
She move to UB and found them just a litter bit better, as they at least tried to accommodate her as opposed to BoI they just do not answere letters whatsoever regardless how urgent they are.
Hope you get what you want from BoI but first look at their conditions as all banks are now out to get as much as possible from the punter.