I purchased 2 tickets on the 9th of August opp Gills pub on the NCR at about 10.30 on that morning for the matches of that day (Mayo/Meath and Waterford/Kilkenny). The first 2 tickets for section 307 did not print out as the system crashed. I waited at the ticket desk for about 20 minutes for the system to come back up before finally being asked to go to another desk,. I then got 2 tickets for section 304 from a different desk. However two days later I checked my credit card statement and was charged for all four tickets despite the fact that I only got two of them.
On review of the credit card statement, I immediately rang the GAA ticket office and spoke with a girl who promised me that she would look into it and get it sorted. Despite ringing her again on 2 other occasions, I got nowhere. Frustrated, I subsequently spoke with a colleague of hers and after a further eight calls from me I was informed on Wednesday the 16th of September that he had identified the error and that the money would be transferred back immediately.
Given that I still had not received the refund by Monday 21st I rang again and was told that the guy I had been dealing with and who had made the promise was on a day's annual leave. I rang again on Tuesday the 22nd and spoke to someone else who told me that the guy I had been dealing with was finished as he was only summer staff - he had actually finished on the pervious Friday. I then had to go through the whole story for a third time with a completely different person. When I explained my absolute frustration with her two colleagues, she simply told me that "ah sure they were only summer staff". As of today and despite daily phone calls from me, the problem still hasn't been sorted as seemingly now they can't find the transaction despite the fact that I was told on the 16th of September that it had been sorted - this morning they requested a copy of my credit card statement for the first time.
Has anyone else had a similar customer service experience with the GAA - I cannot express adequately the sheer frustration I am feeling. Does anyone have any ideas as to where else I can go to try to resolve this?
On review of the credit card statement, I immediately rang the GAA ticket office and spoke with a girl who promised me that she would look into it and get it sorted. Despite ringing her again on 2 other occasions, I got nowhere. Frustrated, I subsequently spoke with a colleague of hers and after a further eight calls from me I was informed on Wednesday the 16th of September that he had identified the error and that the money would be transferred back immediately.
Given that I still had not received the refund by Monday 21st I rang again and was told that the guy I had been dealing with and who had made the promise was on a day's annual leave. I rang again on Tuesday the 22nd and spoke to someone else who told me that the guy I had been dealing with was finished as he was only summer staff - he had actually finished on the pervious Friday. I then had to go through the whole story for a third time with a completely different person. When I explained my absolute frustration with her two colleagues, she simply told me that "ah sure they were only summer staff". As of today and despite daily phone calls from me, the problem still hasn't been sorted as seemingly now they can't find the transaction despite the fact that I was told on the 16th of September that it had been sorted - this morning they requested a copy of my credit card statement for the first time.
Has anyone else had a similar customer service experience with the GAA - I cannot express adequately the sheer frustration I am feeling. Does anyone have any ideas as to where else I can go to try to resolve this?