Hi Markswoman
The mortgage statement should show something like the following
Balance due: €127,000.
There should be a separate figure somewhere on the statement entitled "arrears" or "arrears balance". It may be a separate column e.g. Arrears balance: €7,000
The arrears balance is what is known as a "memo figure". It doesn't actually affect any calculation unless they charge penalty interest on the arrears figure.
In the above example, if you pay off the €7,000, it will wipe out the arrears balance and bring the balance on the loan account down to €120,000.
I have heard that some banks are just wiping out arrears. As I have said, this does not mean that the balance on the loan is changing.
Brendan