My experience with these people would make Ryanair look like angels but Expedia certainly are not cheap.
I made a telephone booking for my party of 8 staying 3 days at a French hotel. The Expedia agent quoted me a price of 200 Euro per night each inclusive of breakfast. I gave my card details & was told that the booking confirmation would be e mailed immediately. In the 3 weeks prior to departure I complained on 3 occasions that they had not come & asked that they be snail mailed instead. We left home still without them & was advised by the reception manager that the rate advised to them by fax by Expedia was a rate that varied daily & came to an additional 379 Euro. He undertook to contact Expedia & resolve matters. He confirmed that the rate for direct booking with the hotel was 200 Euro & indeed I had booked in 2 more of my friends at this rate. When it came to check out the manager was hugely sympathetic & apologetic but said that he had met with a "brick wall" when he took the matter up with Expedia in the U.K.
He pointed out that our contract had been with Expedia but as a "bona fide* gesture he would credit the 379 Euro & provide an upgrade if we visited at some future time. He was hugely critical of Expedia & mentioned previous problems but I refused his offer as it was most unlikely that we would be there again.
After 3 months of non responsive correspondence I eventuall got copies of the reservation charges showing the extra 379 Euro & they were considering the matter closed. No refund , apology or legal liability admitted.
I then went to the EEC Consumer Centre in Dublin who took up the case without success & could not pursue it any further as Expedia did not have an office or business within the state. Their suggestion was that I should take a case in the UK Small Claims Court but this would requre my attendance over there.
Has anybody got an idea of how I could get my money back from these cowboys ?
I made a telephone booking for my party of 8 staying 3 days at a French hotel. The Expedia agent quoted me a price of 200 Euro per night each inclusive of breakfast. I gave my card details & was told that the booking confirmation would be e mailed immediately. In the 3 weeks prior to departure I complained on 3 occasions that they had not come & asked that they be snail mailed instead. We left home still without them & was advised by the reception manager that the rate advised to them by fax by Expedia was a rate that varied daily & came to an additional 379 Euro. He undertook to contact Expedia & resolve matters. He confirmed that the rate for direct booking with the hotel was 200 Euro & indeed I had booked in 2 more of my friends at this rate. When it came to check out the manager was hugely sympathetic & apologetic but said that he had met with a "brick wall" when he took the matter up with Expedia in the U.K.
He pointed out that our contract had been with Expedia but as a "bona fide* gesture he would credit the 379 Euro & provide an upgrade if we visited at some future time. He was hugely critical of Expedia & mentioned previous problems but I refused his offer as it was most unlikely that we would be there again.
After 3 months of non responsive correspondence I eventuall got copies of the reservation charges showing the extra 379 Euro & they were considering the matter closed. No refund , apology or legal liability admitted.
I then went to the EEC Consumer Centre in Dublin who took up the case without success & could not pursue it any further as Expedia did not have an office or business within the state. Their suggestion was that I should take a case in the UK Small Claims Court but this would requre my attendance over there.
Has anybody got an idea of how I could get my money back from these cowboys ?