Any problems with ptsb and Revolut?

Brendan Burgess

Founder
Messages
37,703
A friend of mine transferred €1,000 yesterday from her ptsb account to Revolut. She used the ptsb mobile app.

When she checked today, the €1,000 had come out of her account twice but had only reached Revolut once.

When she called ptsb, they told her that there had been "a few problems with Revolut and it might also be a problem with Visa Card Europe".

The ptsb guy is going to look into it and it might take up to 5 days to fix.

This sounds to me as if it's purely a ptsb fault. But I don't use Revolut so I am not sure.

Brendan
 

RedOnion

Frequent Poster
Messages
3,132
Could be either.

How did she do the transfer?
From within Revolut from her PTSB card (a 'pull'), or from PTSB via SEPA transfer (a 'push')?
 

RedOnion

Frequent Poster
Messages
3,132
@Brendan Burgess
Actually looks like she's not alone.
Quick look on twitter shows a lot of people with this issue in last day or 2. Of course Revolut are blaming 'a third party'.
This also happened at the start of June but they had resolved and refunded those.
 

gipimann

Frequent Poster
Messages
4,727
I did a transfer from PTSB to Revolut yesterday, using the top-up function in Revolut. One withdrawal showing on my PTSB account, so I avoided whatever the problem was. I've never had a problem topping up.
 
Top