MargeSimpson
Registered User
- Messages
- 187
I kind of agree. But I think it's a bit obvious that the line issues started when I switched over. The support guy could see all the problems when he viewed their server logs. I realise that this kind of speculation would never stand up in court but I can't be the only person this happened to. And when I suggested this to their customer care representative she wasn't inclined to disagree.The technical explanation for the degradation is all heresay as far as I can see. I would not jump to conclusions based on this.
bt?I kind of agree. But I think it's a bit obvious that the line issues started when I switched over. The support guy could see all the problems when he viewed their server logs. I realise that this kind of speculation would never stand up in court but I can't be the only person this happened to. And when I suggested this to their customer care representative she wasn't inclined to disagree.
rekeane, ISP B is not Smart telecom.
In fairness I can understand them putting eircom customers first.Sounds typical...when I changed and had the Debate with Eircom that they were more expensive than my new provider...it came down to"If you were with Eircom and had a fault we would be able to fix it sooner as you're an Eircom customer!!...where as with another provider by the time they tell us and then we have a look etc!!"
But as wholesalers to other telcos and as long as LLU is not pervasive they have responsibilities to other companies and their customers too.In fairness I can understand them putting eircom customers first.
Well yeah, but surely they are going to put eircom customers first.But as wholesalers to other telcos and as long as LLU is not pervasive they have responsibilities to other companies and their customers too.
But they own the infrastructure. I use their lines, switches, exchanges, etc. Surely they have a responsibility to maintain these even though I use them via a middle man (BT). It still doesn't excuse them bumping me off a good switch (if that is what they have done). I pay for the same type of service as an Eircom customer.Well yeah, but surely they are going to put eircom customers first.
So you pay approx 25e more a month 'cause some Eircom techie is sitting beside the hardware. Sweet!"If you were with Eircom and had a fault we would be able to fix it sooner as you're an Eircom customer!!.
I was replying to penny pincher. If I was an eirocm customer, i'd expect to come before someone who is not.But they own the infrastructure. I use their lines, switches, exchanges, etc. Surely they have a responsibility to maintain these even though I use them via a middle man (BT). It still doesn't excuse them bumping me off a good switch (if that is what they have done). I pay for the same type of service as an Eircom customer.
So you pay approx 25e more a month 'cause some Eircom techie is sitting beside the hardware. Sweet!
I wouldn't give too much credence to what the BT technician is saying. From experience I have found that until proved otherwise they will blame every fault you have on Eircom.
I would agree with this, every other telco seems to pass on the blame for any and every problem they can as being with eircom. Now its quite possible that when you cancelled with eircom you were physically disconnected from a port which was given to another customer and when you went to BT you were connected to another port which may be on a faulty card - to actually claim this was done just to be spiteful would just seem like a low blow on BT's part, I very much doubt the guys working in the exchanes doing the actual work care one way or the other
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