Bank of Scotland is not the only bank to change mid loan process and I don't agree that it is not unusual. It is not unusual to change rates but it is unusual to send a letter of offer which is accepted by the client and sent and then when the cheque is drawn the rate has completely changed sometimes with notice, sometimes not. Usually once you have agreed an offer and signed the letter of offer the bank would comply with this but in the last few months the banks have not been doing this and changing with little or no notice. Bank of Scotland, first active, bank of Ireland, ICS, IIB Homeloans, haven Mortgages, EBS, have all done this so it is not just bank of scotland. I have been dealing with people who have been purchasing houses letter of offer sent to the Bank and then two days before closing the bank pulls the offer (fixed rate - First Active), they send another one (higher rate variable) so the person can still buy the house - but at a higher cost and with delays to closing the sale. Bank of Scotland unfortunately are not in the minority in their behaviour