Brendan Burgess
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An Post Money’s systems hit with serious software malfunction
Customers unable to set up payments with delays in wages and other funds landing in accounts
Customers have experienced delays with regard to wages due to them and making online payments has not been possible
An Post’s Public Affairs manager Angus Laverty said there were also “intermittent” problems with the app used to access account information while the setting up of certain payments remains unavailable to thousands of its customers.
He said the difficulties arose during the installation of a software release which was “implementing improved functionality to the app”.
According to Mr Laverty, the software release had “triggered the problems that arose and our technical teams have been working non-stop on this since yesterday (Thursday) morning. A fix has been developed and is currently being implemented.”