An Post Express Post doesn't deliver on time

T

thejuggler

Registered User
Messages
133
Just wanted to express my dissatisfaction with this service. I posted a letter on Monday in Cork for delivery to Northern Ireland. The service promises next day delivery in ROI and 2 days to UK. So I thought it was fair to assume that it would get there by yesterday (Wednesday). From the track and trace I can see that it left Dublin on Tuesday. However presumeably they cannot track its progress after it leaves ROI.

Hope it gets there today. For a fee of 5 euro you would expect a better service from An Post.
 
Re: An Post Express Post a joke

Agree with you. I am not satified with Anpost service. My friend sent me a post from south of Dublin to me west Dublin; it took just about a week time. We don't get the value for our money!
 
Re: An Post Express Post a joke


Do you know for sure that it didn't arrive Wedneday - can't see why it wouldn't if it left Dublin on Tuesday
 
Re: An Post Express Post a joke

Yes i contacted them but they say they can't track it after it passes from them to the UK Post Office. Hopefully it will get there today. Won't know untill tonight.
 
Re: An Post Express Post a joke

While it doesn't remedy the delay, I think its always best to complain. If no one complains about the poor service there will be no pressure to improve it
 
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Doesn't help you now, but I would never use An Post for anything other than standard letters - you can get a reliable courier for not much more than their so called "Express" service.
 
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Caveat said:
you can get a reliable courier for not much more than their so called "Express" service.
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€6.50 for An Post swiftpost v €32 plus VAT for courier, for delivery of letter from my town to Dublin.
 
Re: An Post Express Post a joke

ney001 said:
Do you know for sure that it didn't arrive Wedneday - can't see why it wouldn't if it left Dublin on Tuesday
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All sorts of weird things go on in An Post's "system".

E.g. a letter posted from a Leinster town to another address in the same town, apparently goes to Dublin first before it goes out for delivery
 
Re: An Post Express Post a joke

ubiquitous said:
€6.50 for An Post swiftpost v €32 plus VAT for courier, for delivery of letter from my town to Dublin.
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Well that's an expensive courier - UPS/DHL/TNT maybe?

We can send 10KG parcels, overnight delivery, for less than €10.
 
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ubiquitous said:
From where to where?
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From anywhere on the island to anywhere else on the island. (with the exception of some 'pockets' on the western seaboard, Wicklow mountains etc which are 2 day delivery)

Sorry, in fairness I should have said that you need to commit to a book of dockets costing around €250 to avail of the price I mentioned.

...and this probably brings the service beyond the occasional user.

But the €32 you mention is still expensive I think - e.g. Interlink are cheaper.
 
Re: An Post Express Post a joke

its Thursday Pm now. When was it delivered?
 
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It turns out that the recipient wasn't at home so the postman left a notification (on Thursday) to collect the letter at the local sorting office. I didn't realise that express post had to be signed for. I guess its more secure that way.
 
Re: An Post Express Post a joke

thejuggler said:
It turns out that the recipient wasn't at home so the postman left a notification (on Thursday) to collect the letter at the local sorting office. I didn't realise that express post had to be signed for. I guess its more secure that way.
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I received a package which was posted in London on the 13th Nov by recorded mail - it does say "Signed for" beside the postage on it. My postman (not my regular) left it on the doorstep as I wasn't home. I will get in touch with An Post regarding this. Its not surprising post goes missing when this can happen.
 
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Getting an express post item signed for is an optional service. 'Recorded mail' is a British service which does not apply to this country. The postman has no right to leave on the doorstep. You should get in touch with your local An Post manager regarding this. He will be anxious to stop this practice.
 
Re: An Post Express Post a joke

thejuggler said:
It turns out that the recipient wasn't at home so the postman left a notification (on Thursday) to collect the letter at the local sorting office. I didn't realise that express post had to be signed for. I guess its more secure that way.
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So maybe you should change the thread title now?
 
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