K
kirkie
Guest
Last December a parcel was sent from Spain to an address in South County Dublin. I knew it had been sent and was on the lookout for it. When it seemed an unreasonably long time I did a track your item search with the reference sent by the person who posted the parcel. The parcel went to Portlaoise from whence it was despatched the same day via London, back to the sender. When I discovered this, speaking to a person in the An Post office in Portlaoise, it was suggested that the address may have been unclear or incomplete. To cut a very long story short, the label was complete and legible. Since then I have been in remote conversation with An Post. I say remote because it is not possible to have face to face contact with the complaints section, in my experience. They have a copy of the address label. I asked them to give me an opinion as to whether the address was legible and complete, or not. No answer. I asked for an apology to be sent to the sender of the parcel. Their response, after months of emails flying back and forth is this: the sender took out a contract with Correos in Spain to deliver a parcel. Correos is at fault and must refund the sender. Correos may then appeal to An Post for refund.
It seems to me that An Post has been shown up in a very bad light. If the label had shown that the address was incorrect or illegible I would accept it. I have seen the label and can vouch that it was, is, correctly addressed and legible. Correos told the sender that An Post has to bear the responsibility as Correos delivered the parcel into the care of the Irish State Postal Service. I had really hoped they would accept responsibility for a mistake made in Portlaoise. A mistake is forgiveable, but refusal to accept responsibility from the State Postal Service seems to me to be not good enough.
Story over. Any words of wisdom?
It seems to me that An Post has been shown up in a very bad light. If the label had shown that the address was incorrect or illegible I would accept it. I have seen the label and can vouch that it was, is, correctly addressed and legible. Correos told the sender that An Post has to bear the responsibility as Correos delivered the parcel into the care of the Irish State Postal Service. I had really hoped they would accept responsibility for a mistake made in Portlaoise. A mistake is forgiveable, but refusal to accept responsibility from the State Postal Service seems to me to be not good enough.
Story over. Any words of wisdom?