American Express finds error almost 3 years late

[opusirl]

Just got a letter from American Express today saying that they found an error in my account from a payment back in 2001! The upshot of it all is that they now want to debit me an extra €717 to make up for it, the original was in punts. In the letter they said I had 10 days to check my own records and then they would charge me. Sadly I only keep credit card statements for 12 months so have no easy way of checking all this, I assume they are correct but given the amount of overcharging by banks in the news recently, who knows.

Just wondering if anyone has any advice or has ever run into a similar situation?

I'm almost certainly going to cancel my Amex card because of this in any case as how can you trust a system that turns up errors this like this three years later.

Hang on to those statements would seem to be the moral of the story!

 

[rainyday]

Can you explain the nature of the error? Are these purchases which were never charged to your account, or what?

 

[Max Hopper]

[broken link removed]<!--EZCODE BR START--><!--EZCODE BR END-->Please claim ignorance of your mistake in accepting an [broken link removed] card from these

s.

 

[opusirl]

They said it was in relation to a payment made by cheque in June 2001 that they credited to the account a second time in February 2002. Why they would do this, I've no idea nor did they say. Now they want to debit me €717 to make up for it. I don't remember this happening but of course can't prove it one way or the other.

I religiously pay off my credit card bill every month but will find an extra €717 that I didn't budget for a bit of a stretch as I am just now paying for a holiday I took in September.

 

[rainyday]

At a minimum, I would be expecting them to produce copy statements for the periods in question to confirm the position and agree to an extended repayment period (e.g. six months).