Hello rmelly,
In regards to contacting your lender, definitely feel free to contact your lender directly yourself. They get customer calls all the time in regards to interest rate requests, so definitely contact them.
Ring the customer service number that is on your mortgage documentation, and ask to speak to someone about your mortgage. Explain why you are ringing and they will let you know what you need to do, or put you through to someone who can advise same. Take a note of who you speak to, then you can go back to them, or address things directly to them.
Before you call, it is useful to have some pieces of information:
1. Mortgage Reference Number (you can find this on your mortgage statement)
2. Know what interest rate you are currently paying (lender customer service can tell you this)
3. Know what other rates your lender offers (bank website will outline these)
4. Value of your house (have a look at
www.daft.ie or
www.myhome.ie for similar properties in the same area to give you an idea of a value)
I hope this information is of assistance, and if you need anything further please let me know,
Alan Dolan
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