C
Crox
Guest
I have come to learn that Aldi have recently changed their 12 month no quibble return policy and am caught in a return cycle that prevents me from using a fully working TV. Some more detail.
Purchase an LCD TV from Aldi in the middle of September
1 Reported error on the unit early October i.e. within 30 days of purchase
2 Service organization sent engineer, who agreed agreed there was a problem
* asked if we could wait for fix as he was unable to address the problem at the time
* I agreed to this but had restricted functionality on the TV
3 In January (3 months after purchase) service organization rang to confirm issue still present
* I confirmed it was
4 In March service organization rang telling problem couldn't be repaired and we should return TV to Aldi for full refund
Now the roundabout we are on;-
1 Went to store without TV, asked deputy store manager if they would accept TV on return
* confirmed they would
2 Three days later returned to the store with TV
* Aldi wouldn't accept it as it was outside of the 30 day period!
* explained above...
- fault had occured and been logged within the first 30 days
- had been awaiting an engineer to provide fix
- we had been told to rerturn to Aldi for refund by service centre
The TV is currently at Aldi, I wouldn't bring it home. We are now waiting for the service organization to confirm whether Tevion or the Service organization are going to offer a refund, and are getting nowhere! Aldi are not currently in the mix other than they have the TV.
Seems to me Aldi have a problem with retrospectively applying the new 30 day return policy and anyway I have a record of reporting a 'fit for purpose' problem within the first 30 days of purcahse which I was expecting to have corrected.
Anyone offer advice on this sorry story.
Purchase an LCD TV from Aldi in the middle of September
1 Reported error on the unit early October i.e. within 30 days of purchase
2 Service organization sent engineer, who agreed agreed there was a problem
* asked if we could wait for fix as he was unable to address the problem at the time
* I agreed to this but had restricted functionality on the TV
3 In January (3 months after purchase) service organization rang to confirm issue still present
* I confirmed it was
4 In March service organization rang telling problem couldn't be repaired and we should return TV to Aldi for full refund
Now the roundabout we are on;-
1 Went to store without TV, asked deputy store manager if they would accept TV on return
* confirmed they would
2 Three days later returned to the store with TV
* Aldi wouldn't accept it as it was outside of the 30 day period!
* explained above...
- fault had occured and been logged within the first 30 days
- had been awaiting an engineer to provide fix
- we had been told to rerturn to Aldi for refund by service centre
The TV is currently at Aldi, I wouldn't bring it home. We are now waiting for the service organization to confirm whether Tevion or the Service organization are going to offer a refund, and are getting nowhere! Aldi are not currently in the mix other than they have the TV.
Seems to me Aldi have a problem with retrospectively applying the new 30 day return policy and anyway I have a record of reporting a 'fit for purpose' problem within the first 30 days of purcahse which I was expecting to have corrected.
Anyone offer advice on this sorry story.