Airline delays ruling

[minion]

It looks like now there are more detailed guidelines on what can be put forward as an excuse not to pay compensation by airlines.

[broken link removed]

But im wondering, what about backdating this.

I was delayed for 23 hours on a flight from Malaga to Dublin about 2 years ago on an aer lingus flight, where the guy driving the steps hit the door and damaged it.

That is just negligence and was not outside the airlines control - they just had to guide him in properly.

I wrote to Aer Lingus asking for my compensation, but got the technical problems brush off.

Can i now revisit this and claim compensation for this 23 hour delay?

Can others with similar stories do likewise?

 

[rmelly]

Try it?

 

[minion]

I will.
Im just expecting the brush off again though. I was talking to someone who worked there a few years ago and policy is just to keep telling people no until they go away. and 99% do go away. What can you do about this. cost of getting a solicitor negates the compensation.

 

[zag]

I've never understood how the airlines have been able to get away with this for so long . . . they seem to be allowed to be the judge in their own cases and funnily enough it seems that 99% of the time the delays are 'outside of their control' so they don't have to pay anything out. The fact that they determine what is 'outside of their control' makes it a little too easy to pull this one off.

Don't we have some commissioner or ombudsman to call them to task and publish details of how many claims they allow and the reasons they haven't allowed others ?

z

 

[markpb]

funnily enough it seems that 99% of the time the delays are 'outside of their control' so they don't have to pay anything out.

I guess when you don't own the airport, your staff don't operate the airbridge and your staff don't remove the baggage, it eliminates a lot of things that could be their fault and put them in the hands of someone else. Or maybe I'm just cynical.