My SIL discovered a lodgement on her AIB account - they told her they are sending her out a letter.
Myself, I'm on my second overcharge on a loan and when they calculated that they made an error because they didn't realise about the earlier overcharge so they are recalculating for a third time and sending me more money any fine day now.
I queried their calculations, which they have not sent me, as I want them to pay me to pay someone to do their calculations, and in the same letter refusing this they tell me :
- we are satisfied with our remedial calculations
- your refund amount has been tested and validated
and on the next page
- 1st over charage, 2nd overcharge , the review incorrectly treated your account, wrong dates, and now an additional refund (no 3)
and I'm supposed to accept this from them when they got their own calculations wrong. Again.
Hilariously they have sent me no actual calculations (which I asked for) they told me instead:
- please find enclosed a guide as to how they do calculations
- the calculation of refunds can be lenghty and complex ... guide... is a simplified example
Me I want my actual figures.