Hi
This thread is a follow-up to an earlier thread relating to specifying transfer amount in cents.
AIB online prompt the end-user for a registration number. They then ask you to enter certain digits of your Personal Access Code as well as:
(1) last 4 digits of work no.
(2) last 4 digits of home no.
(3) last 4 digits of credit card
etc
Now, if the system asks you for the last 4 digits of your home number and you don't know the answer - you put in the wrong answer and you forced to enter registration number again but when you get to the screen where you are asked for - last 4 digits of phone no OR last 4 digits of home no OR cc, the system does not focus on the fact that you don't know the last 4 digits of your home number and hence gives you one of these questions (the odds are obviously against you getting asked the same questions again).
Ideally system should know that this guy does not have all necessary information and hence continually ask him the same question which he is failing. By allowing him to answer one of the other questions is making it easier for the end-user who is up to no good in my opinion
This thread is a follow-up to an earlier thread relating to specifying transfer amount in cents.
AIB online prompt the end-user for a registration number. They then ask you to enter certain digits of your Personal Access Code as well as:
(1) last 4 digits of work no.
(2) last 4 digits of home no.
(3) last 4 digits of credit card
etc
Now, if the system asks you for the last 4 digits of your home number and you don't know the answer - you put in the wrong answer and you forced to enter registration number again but when you get to the screen where you are asked for - last 4 digits of phone no OR last 4 digits of home no OR cc, the system does not focus on the fact that you don't know the last 4 digits of your home number and hence gives you one of these questions (the odds are obviously against you getting asked the same questions again).
Ideally system should know that this guy does not have all necessary information and hence continually ask him the same question which he is failing. By allowing him to answer one of the other questions is making it easier for the end-user who is up to no good in my opinion