My husband and I applied to re-structure a business loan in May 2023 - we completed an application form, had a valuation on the business premises and jumped through many hoops to get this through. We rang and emailed on a weekly basis looking for an update but were continously met with a wall of silence or "we'll get someone to call you back".................... and no-one ever would.
We were given the run around and the stress was enormous as we wanted to engage with the bank but couldn't get someone to engage with us!! We lodged a formal complaint in October 2024 as we still didn't have a decision and completed a Subject Data Request Form. We then realised that they had lost our data and it took them almost 3 months to locate it.
Eventually, I lodged a complaint with the Data Commissioners Office and also the FSPO. Today, 28.12.2023, (7 months later), I was advised that AIB have agreed to the re-structuring of the loan and have offered us 1,000 Euro as a Goodwill gesture for all the errors and stress caused. Should I accept this money or should I let my case with the FSPO run its course?? I would greatly appreciate any advice as we are no longer able to see the wood from the trees!!
Thanking you.
We were given the run around and the stress was enormous as we wanted to engage with the bank but couldn't get someone to engage with us!! We lodged a formal complaint in October 2024 as we still didn't have a decision and completed a Subject Data Request Form. We then realised that they had lost our data and it took them almost 3 months to locate it.
Eventually, I lodged a complaint with the Data Commissioners Office and also the FSPO. Today, 28.12.2023, (7 months later), I was advised that AIB have agreed to the re-structuring of the loan and have offered us 1,000 Euro as a Goodwill gesture for all the errors and stress caused. Should I accept this money or should I let my case with the FSPO run its course?? I would greatly appreciate any advice as we are no longer able to see the wood from the trees!!
Thanking you.