Thank you very much for your suggestion.The first question would be when was the old meter faulty from and then has it been underestimating the previous monthly charges for a period of time. As you are a tennant you should also be looking at when you first moved in and when the bill was transferred to your name. You should have no liability for the previous tennant.
I'd be asking for how long the over payment goes back to and for them to provide evidence of any undercharge against your previous bills
I have lived in a 2-bedroom apartment for the last 15 years. The bills were mostly estimated, but some were submitted at the request of the energy provider. I am unsure if ESB took a meter reading from the old meter when it was removed and I do not have it. And I also don't have a meter reading when the new meter was installed.How long have you been there, have your past bills been estimated or read either by you and submitted or meter reader, is it a house/apartment and what size, did you or ESB take a meter reading from the old meter when it was removed and have proof of it, any pic or proof of what the new meter started out showing?
You will have to build up a case assuming your bills have not been estimated for years, having gone through this last year with Electric Ireland it took 9 months and many many emails etc before they agreed it had to be an error and we were *only* talking about 900 euro approx.
So check this reading with the estimates around the time and figure out whether they were accurate. Your latest bill must explain where the extra 000's came from and without seeing them we cannot advise.But I have a photo of a reading from the 18th of April 2024, as they mistakenly got another reading in that period too (the meter was changed in June 2024).
Same thing happened in my case. I happened to be at home when the new metre was installed and took a picture of the old reading just in case. My next billed showed two sets of readings as you have described above.If I remember correctly when my meter was switched the new smart meter was zeroed
and I got a bill which showed both the old meter readings and the new smart meter reading and all was fine
what was the breakdown of the €7000 bill in units, is it both meters or just the new smart meter??
They haven't provided any breakdown of the €7000.If I remember correctly when my meter was switched the new smart meter was zeroed
and I got a bill which showed both the old meter readings and the new smart meter reading and all was fine
what was the breakdown of the €7000 bill in units, is it both meters or just the new smart meter??
How do I proceed from here?
This in itself was even part of the problem I encountered last year, I was dealing with Electric Ireland, I asked them several times for a final letter on the complaint as there was no satisfactory conclusion so I could go to CRU, I never got it! Instead they dragged it out pushing payment plans/pre pay meter/threatening disconnection, I asked them what their service standards were for completing a complaint in the hope that there was a time span but they said they don't have service standards when it comes to complaints. It was a serious trial having to deal with them!Not 100% sure if you are referring to a complaint with ESB or Electric Ireland. Whichever organisation it is you need to pursue it to the end and then if you get no satisfaction you need to refer the complaint to the who are CRU.
After it was changed, I got a huge bill, over €7000 for just 2 months.
Sorry I'm a little confused here, did you not get an itemised for those two months that showed the unit usage that resulted in the huge bill ??They haven't provided any breakdown of the €7000.
Just to clarify I think that @Leo means that you should register with ESB Networks here for access to your smart meter usage data:Register online to access your smart meter data and review your current usage patterns. That will give you a sense of your typical daily summer usage.
In the end, how did you solve it?This in itself was even part of the problem I encountered last year, I was dealing with Electric Ireland, I asked them several times for a final letter on the complaint as there was no satisfactory conclusion so I could go to CRU, I never got it! Instead they dragged it out pushing payment plans/pre pay meter/threatening disconnection, I asked them what their service standards were for completing a complaint in the hope that there was a time span but they said they don't have service standards when it comes to complaints. It was a serious trial having to deal with them!
Extreme persistence and long email and actual letter writing! Much research went into the workings of the storage heaters and the expected usage v the 'measured' usage as per the meter. It simply wasn't possible so I asked that they have an electrician/electrical engineer or similar review the case rather than just having the for want of a better term ordinary staff reading the complaint.In the end, how did you solve it?
Hi all, few months ago, my old meter was changed with a smart meter (I rent, it was my landlord's decision). After it was changed, I got a huge bill, over €7000 for just 2 months. My average bill is around €200-€250 euros for 2 months. With my energy provider, we agreed to stop to pay bills until the issue was solved.
ESB opened an investigation, they discovered (at least that is what they say) that my old meter was faulty and after 2 months, they credited me around €3000.
But my bill is still over €4000.
How do I proceed from here?
As I said, never had such high bill and I haven't used any heater during those months. I have no intention to pay that bill, because it isn't accurate.
Any help is much appreciated.
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