Rang AerLingus again yesterday and was again told that they would issue a refund which should appear by today ( which it hasn't, well not on my account anyway).
Didn't get the chance to ask which account, mine or my brothers as when I asked her name, she would only give her first name and when I asked for a surname she just hung up on me, so end of conversation.
So back to my original question which account will they issue the refund or has anyone else had trouble getting a refund.
Another thing I have noticed is that in order to ring them its an 0818 number which actually makes money for them,so are they trying to generate money by making people ring them several times about refunds or am I just being paranoid.