Hi there,
I had a similar experience and was looking for some advice/information on what my rights are in this situation.
Aer lingus cancelled two flights on me on the 23rd December from Edinburgh to Dublin. I was rescheduled onto another aerlingus flight the next day (24th) which was then also cancelled.
I managed to get home by taking an easyjet flight back to belfast on xmas eve. Luckily I had booked that flight as a back up when my flight on the 23rd was cancelled on the offchance that my rescheduled flight on the 24th would be cancelled. Thankfully I did, otherwise I would have been stuck in edinburgh till the 26th.
Nobody told me at the airport that Aer Lingus would cover the cost of my accommodation so I booked into a hotel myself in the city centre. This was probably not the cheapest option I could find. (115 gbp)
1. Are Aer Lingus obliged to refund me for the cost of the hotel accommodation even though I picked the hotel myself?
2. Or should I have asked them which hotel I should stay in order to get reimbursed?
3. Is there any European Airline Policy related to flight cancellations that I could quote in support of my claim when sending the letter to Aer Lingus?
4. What else are Aer Lingus obliged to provide me given the above scenario?
Many thanks in advance.