C
Cowzer
Guest
Interested in opinions on this, doubtful that I have any comeback, but here goes….
I booked a return flight with Aer Lingus to New York a few months ago but the night before I was due to travel a close member of my family was hospitalised so I chose to put off the trip.
I wasn’t at home that night (ie I was in the family home) so had no access to the confirmation number I needed to change the dates on the Aer Lingus website. Instead I emailed Aer Lingus (that night) to explain the situation and to ask if it would be possible to use the flight at a later date.
In hindsight I should have phoned them next morning but I had enough on my mind and I felt confident that the email would suffice. My mistake.
I got a standard reply from them a few days later repeating their policies about this kind of thing, ie because I didn’t turn up for the flight and didn’t change the dates in advance that was that.
I emailed them again, said that I understood and accepted their policies, but I detailed the circumstances and simply asked for some good will, particularly as I am a regular flier with Aer Lingus for work reasons. I wasn’t looking for a refund, just the chance to use the flight I had paid for at a later date.
I also stressed that I had emailed them in advance of the flight to explain why I couldn’t change it on their website. And, also, I told them that I could provide proof that my family member was hospitalised that night (which led, a week later, to him being diagnosed with a terminal illness, so I was hardly making it up).
A few months later I’m still waiting for a reply to that email!
I let it go, I feel sure that I have no comeback (no insurance), but it’s started to bug me again, particularly their failure to reply to my detailed email.
Should I just forget about it or do you think there is any point in contacting them again?
Opinions appreciated, thanks.
I booked a return flight with Aer Lingus to New York a few months ago but the night before I was due to travel a close member of my family was hospitalised so I chose to put off the trip.
I wasn’t at home that night (ie I was in the family home) so had no access to the confirmation number I needed to change the dates on the Aer Lingus website. Instead I emailed Aer Lingus (that night) to explain the situation and to ask if it would be possible to use the flight at a later date.
In hindsight I should have phoned them next morning but I had enough on my mind and I felt confident that the email would suffice. My mistake.
I got a standard reply from them a few days later repeating their policies about this kind of thing, ie because I didn’t turn up for the flight and didn’t change the dates in advance that was that.
I emailed them again, said that I understood and accepted their policies, but I detailed the circumstances and simply asked for some good will, particularly as I am a regular flier with Aer Lingus for work reasons. I wasn’t looking for a refund, just the chance to use the flight I had paid for at a later date.
I also stressed that I had emailed them in advance of the flight to explain why I couldn’t change it on their website. And, also, I told them that I could provide proof that my family member was hospitalised that night (which led, a week later, to him being diagnosed with a terminal illness, so I was hardly making it up).
A few months later I’m still waiting for a reply to that email!
I let it go, I feel sure that I have no comeback (no insurance), but it’s started to bug me again, particularly their failure to reply to my detailed email.
Should I just forget about it or do you think there is any point in contacting them again?
Opinions appreciated, thanks.
