Just tried consumer connect & apparently we have no rights - the airline can change flight times etc. So much for the bull on the agreement aer lingus & aer arann have about providing consumers "with more choice" - gangsters!!
Fair enough if the flight is cancelled, but in this case the original flight still exists and they are accepting bookings at a much higher rate. How do they have the right to bump the people who got in early?
Correct me if I'm wrong here, but my understanding of what happened is as follows.
Aer Lingus flight (let's call it EI205 for argument's sake) was due to leave in time to get you there for the match. This was then re-scheduled to a much later time. A new flight was then introduced (presumably with a different flight number - let's say EI204) that is now available at a much higher cost than the price you paid and that leaves at more or less the same time as was originally scheduled for flight EI205. Is this correct?
If so, then I don't see how they can dress it up as a schedule change. I hesitate to use words such as fraud (as I don't want to cause problems for AAM), but at the very least it is a major breach of trust with the airline's customers.
Please keep plugging away. They should not be allowed to get away with this.[/QUOTE
You have it nearly right - booked the early flight the Fri - leaving at 10.45 return Monday early flight 12.45. There were 2 flights advertised on both days out 10.45 & 7.00 return 12.45 & 9.00. Email with change to later flights on both days, when I rang was told it was a "schedule" change & only 1 flight going each day - at the later times. Of course this is untrue - still 2 flights each day but at a much higher cost than we paid. I know I'm like a dog with a bone - but I hate to let it go!!
Thanks for all the advice all.
Correct me if I'm wrong here, but my understanding of what happened is as follows.
Aer Lingus flight (let's call it EI205 for argument's sake) was due to leave in time to get you there for the match. This was then re-scheduled to a much later time. A new flight was then introduced (presumably with a different flight number - let's say EI204) that is now available at a much higher cost than the price you paid and that leaves at more or less the same time as was originally scheduled for flight EI205. Is this correct?
If so, then I don't see how they can dress it up as a schedule change. I hesitate to use words such as fraud (as I don't want to cause problems for AAM), but at the very least it is a major breach of trust with the airline's customers.
Please keep plugging away. They should not be allowed to get away with this.[/QUOTE
You have it nearly right - booked the early flight the Fri - leaving at 10.45 return Monday early flight 12.45. There were 2 flights advertised on both days out 10.45 & 7.00 return 12.45 & 9.00. Email with change to later flights on both days, when I rang was told it was a "schedule" change & only 1 flight going each day - at the later times. Of course this is untrue - still 2 flights each day but at a much higher cost than we paid. I know I'm like a dog with a bone - but I hate to let it go!!
Thanks for all the advice all.
Thanks for the clarification. To go back to my earlier example, and using flight numbers EI204 and EI205, is this a reasonable summary of what happened?
If this is correct, then the net outcome is the same, but they way they went about it is slightly different. I still think what they have done is totally wrong and they should not be let get away with it.
- They merged EI204 and EI205 into a single flight leaving at the later time originally scheduled for EI205.
- They then introduced a new flight leaving in or around the time that flight EI204 was scheduled.
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