Ulster Bank are very difficult to deal with. Recently I read in the paper that if one has an LTV of less than 60% that one was entitled to a preferred rate of 3.5% as opposed to existing rate of 4.2%. However this is not passed on automatically but needs a written request. I recently moved address and wrote to notify Ulster Bank of this fact and asked them to send on forms to avail of the improved mortgage rate. They in turn sent me out correspondence to inform me that I had to go to a nearby branch to prove who I was. This I duly did and the branch said they would notify Ulster Bank Mortgage Operations. 2 weeks have passed and no reply, I have since contacted Mortgage Operations who have received no correspondence from the branch. I have tried many times to phone the branch but cannot get through as the number goes straight through to a call centre. This is a frustrating experience and I can only put it down to delay tactics to dissuade customers availing of lower rates, anyone else have similar experiences?
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