I hired a car with Cartrawler (paid for and confirmed on 18th February) for pick up in Pisa airport last Friday. When I went to pick the car up from Easycar Italia they had a record of my booking but no car! I rang Cartrawler and they told me to rent another car at the airport and I would be reimbursed for both rentals because of the mistake. I asked them to send me an email confirming this arrangement. Luckily Avis were able to give me a car, though it was very expensive - 400 euro.
Wen I got the email it repeats that I will be reimbursed but says I have to contact Easycar Italia to lodge a complaint and they 'will investigate the case'. This sounds odd to me as my booking was with Cartrawler. My initial reaction is that it is up to them to reimburse me and pursue the matter with the supplier. I wonder if anyone has any advice or has had a similar issue?
Many thanks,
Sara
Wen I got the email it repeats that I will be reimbursed but says I have to contact Easycar Italia to lodge a complaint and they 'will investigate the case'. This sounds odd to me as my booking was with Cartrawler. My initial reaction is that it is up to them to reimburse me and pursue the matter with the supplier. I wonder if anyone has any advice or has had a similar issue?
Many thanks,
Sara