its one of the little things that can happen, especially if you buy on price alone. There are many other little benefits with insurers, when you deal direct. brokers need to recoup costs and charge for services such as this.
I remember cancelling a policy for a relative who died, to be faced with a broker chaarge. Since then, I have dealt directly with the Insurance companies.
I think that all individuals should be able to deal with private motor insurance, with no need for a broker. Business/life policies are different.