Just wanted to share my experience today, in the hope that it doesnt happen to anyone else!
So, I had booked for my brother and his wife to visit Dublin for a show tonight. I booked tickets for Playboy of the Western World in the Abbey.
Around 4pm, I got a call to say I had missed the 2pm show. I explained I had booked for the 7.30pm show, and didnt even realise there was one at 2pm. I was more or less told that I should have read through my confirmation, which at a further glance did say 2pm, something I missed.
So anyway, in my haste to book another show, I called the Gaiety at 4.30pm, and managed to get 2 seats for Cinderella instead. I told the man on the phone that my brother would be attending the show, not me.
He then went on to explain that all I had to do was email their box office, and let the staff know the name of the person collecting the tickets. So I emailed them.
Next thing I know, at 7.30pm, I get a call of my brother saying that they wouldnt let him pick up the tickets! I spoke to the lady at the box office, and they said there don't have email - or internet - facilities. I told her that the man I had spoken to told me to email, which I did. She said they needed the cardholder to sign for the tickets, something I wasn't told on the phone. They also said they have a no-refund policy, but after stating the facts, eventually I got a refund in the end.
So, beware everyone! Don't book tickets for someone else, as they can't pick them up!
As a final word, anyone know if or how I could get a refund from the Abbey? The 7.30pm show was sold out, so couldnt transfer or change the tickets. Have I just lost the money?
So, I had booked for my brother and his wife to visit Dublin for a show tonight. I booked tickets for Playboy of the Western World in the Abbey.
Around 4pm, I got a call to say I had missed the 2pm show. I explained I had booked for the 7.30pm show, and didnt even realise there was one at 2pm. I was more or less told that I should have read through my confirmation, which at a further glance did say 2pm, something I missed.
So anyway, in my haste to book another show, I called the Gaiety at 4.30pm, and managed to get 2 seats for Cinderella instead. I told the man on the phone that my brother would be attending the show, not me.
He then went on to explain that all I had to do was email their box office, and let the staff know the name of the person collecting the tickets. So I emailed them.
Next thing I know, at 7.30pm, I get a call of my brother saying that they wouldnt let him pick up the tickets! I spoke to the lady at the box office, and they said there don't have email - or internet - facilities. I told her that the man I had spoken to told me to email, which I did. She said they needed the cardholder to sign for the tickets, something I wasn't told on the phone. They also said they have a no-refund policy, but after stating the facts, eventually I got a refund in the end.
So, beware everyone! Don't book tickets for someone else, as they can't pick them up!
As a final word, anyone know if or how I could get a refund from the Abbey? The 7.30pm show was sold out, so couldnt transfer or change the tickets. Have I just lost the money?
