A fresh wave of Ulster Bank IT problems?

[Brendan Burgess]

https://news.sky.com/story/rbs-natwest-and-ulster-bank-customers-hit-by-tech-glitch-11503868

Royal Bank of Scotland, NatWest and Ulster Bank customers have lost access to online banking services - with many locked out of their accounts.

The problem was initially thought to be a glitch affecting only NatWest customers, but it later emerged that there were issues across the RBS banking group.

Combined, the three brands have about eight million online and mobile customers.

RBS Group says customers can still use telephone banking, and access to high street ATMs is unaffected.

Chief executive Ross McEwan said: "We are still working through what the issue is - absolute apologies to customers."

 

[Brendan Burgess]

RTE says that they have been resolved already :

Ulster Bank has apologised to its customers who experienced issues logging into their online and mobile banking accounts this morning.


A spokesperson for the bank said the issue has now been resolved and "no customer will be left out of pocket as a result of this".


It is the latest in a series of technical issues the bank has reported in recent years.


In the UK, Ulster Bank's parent, Royal Bank of Scotland, said it was working to fix issues with its Nat West online and mobile banking services.

 

[VBiz74]

Oh Ulster Bank! Seriously what do their IT department be up to?

 

[Jim2007]

Oh Ulster Bank! Seriously what do their IT department be up to?

The banks have turned their services into a commodity and are on a race to the bottom. At pillar banks all across Europe, senior management have made the decision not to invest in or upgrade technology for well over ten years now and you are seeing the consequences! I know of one bank that is still running critical applications on Windows XP, another where hardware engineers are forced to cannibalise old servers for parts in order to keep production running and a long list of other situations.

But then again customers seem to be willing to accept this so long as they get free banking! Given all the information that is in the public domain about the situation in certain banks in the UK and Ireland, you'd expect that their customers would be exiting in droves, but that has not happened. So there you have it - customers seem to be happy to accept crap services.

 

[tallpaul]

Customers expecting free banking and adequate IT systems is not necessarily a non sequitur. Banks can make plenty of money but often prefer to put salary bonuses and shareholders first rather than take a proper look at their systems and infrastructure.