Just an update on this - Alliance have apologised for misleading my husband when he was renewing last year and said that he should have been offered the option to lose his NCB then or now.
The person he renewed over the phone with then insisted that if his insurance expired on the 10th then he did not have to renew until the 11th! She actually rang him back 10 mins later in a panic to say that that was wrong.
Meantime, my insurer insisted that no way would a person be able to use their own "driving other cars" extension to drive a spouse's car, but he now has it in writing from Alliance that he is covered for my car.
Honestly, where do they get the people in the call centres? And why don't they train them?
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