J
Janndoe
Guest
I accidentally bought the second half of a 2 part series in Chapters on Parnell St. yesterday. I realised my mistake when I got home, and also that I had lost my receipt. I was not too concerned about this, in my experience most stores will exchange without receipt. I went to the customer service desk where I was told there that there was absolutely no exchanging without a reciept.
Bear in mind that the book had the price tag on the back and the store security tag (which needs to be deactivated at the cash desk) still attached.
I emailed them and got no response, I then rang and was told that the manager had been consulted and exchanges were still impossible. Their suggestion was that I should bring the book to the used section where I would no doubt have gotten 3-4 euro in credit for my 11.60 purchase of 22 hours earlier.
Am I wrong to be extremely dissatisfied with their attitude?
Bear in mind that the book had the price tag on the back and the store security tag (which needs to be deactivated at the cash desk) still attached.
I emailed them and got no response, I then rang and was told that the manager had been consulted and exchanges were still impossible. Their suggestion was that I should bring the book to the used section where I would no doubt have gotten 3-4 euro in credit for my 11.60 purchase of 22 hours earlier.
Am I wrong to be extremely dissatisfied with their attitude?