I agreed a Voluntary Surrender with EBS some times ago and I handed back the keys and they wrote in Oct 2019 to confirm that the loan is paid off. However the property management company have since then chased me for the property management fees accrued since that date. I have repeatedly written to them to give them the contact details of the people at the EBS who can tell them who / when the new owners are. The property management company are adamant that I am still the legal leaseholder and a member despite there being someone else likely living there by now. I gave the EBS the final statements and contact details of the property management company when I surrendered the property. I am in London so I cannot even knock on the door and make contact with the new occupant- and of course I have suggested that the prop managers do it as they all live in the same building but they are refusing. Is ownership not legally transferred across to the EBS when they took it back? Not sure where I stand legally.