Is eir the worst company in Ireland for customer service?

They are the worst ever without exception. From line faults to billing, nothing but lies.
I'm trying to cancel, I'm moving to the UK, it'll end up with me cancelling the direct debit.
I just don't fancy having "unpaid" demands following me about.
 
OK I finally bit the bullet last night and sent the following to eir's CEO by email. I'd already submitted the complaints form from their website.
eircom technician has just left the building having replaced my phone socket, repaired a wiring fault in the connection cabinet down the road, reset and retested all internal connections in the house and got me up & running for my night of quizzing on BBC2 tonight (Mastermind is back). I'll try to score higher than the dogs :) :).

9 days in total having started at the very top, told all the problems were fixed when they weren't, but grateful to be back in action and looking forward to a fault-free future.

I texted Nicole and thanked her for her help, thereby ending our relationship. :( :(
 
Wow! It has been raised in the Dáil


Minister for Communications Eamon Ryan had said ComReg would have to address the “shocking poor performance” of Eir in customer service.

Mr Ryan said their customer service was “totally unsatisfactory and something the company is going to have to address”.
 
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Wow! It has been raised in the Dáil


Minister for Communications Eamon Ryan had said ComReg would have to address the “shocking poor performance” of Eir in customer service.

Mr Ryan said their customer service was “totally unsatisfactory and something the company is going to have to address”.

. . . . . . . . . or what will he or Comreg do?
 
They have been promising good customer service for many years though...So what"s new
 
What is new is that ComReg has been asked if they are doing their job by the Dáil.

That is important because even if ComReg comes back and says that it's not their job, they will be pressurised into persuading eir to do something about it.

Brendan
 
What is new is that ComReg has been asked if they are doing their job by the Dáil.

That is important because even if ComReg comes back and says that it's not their job, they will be pressurised into persuading eir to do something about it.

Brendan

. . . but don't hold your breath. Untrained, transient, non-caring staff staff of Eir or anyplace else will never give a whit.
 
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I had an experience with Eir recently. My office broadband went down on a Friday morning. This was a disaster for me as all my IT and phone systems need fibre broadband to work. I tried calling their business helpline number. I was on hold for ages listening to a message tell me about how their workforce were working from home and that I should expect a waiting time of 50 minutes (or more!), but that I could go on to webchat. So I hung up and went on to webchat only to learn that that was down too. I then went onto Twitter and my DMs and tweets were ignored. It took all of the Friday going around in circles to get nowhere. Exasperated, I went in to the office on Saturday morning determined to sit on the phone and wait out the atrocious publicity advert messages and music. After about an hour I got speaking to a human. The issue was resolved within three business days. The moral of my story is wait it out on the phone and get speaking to a human.
 
When I worked in the company we had meetings with management from time to time and the first topic for discussion was always customer service and it used to be very heated. It got to the stage that when the next meeting came up the first thing we were told NOT to talk about was customer service . It was not quite as bad as it is now though...
 
When I worked in the company we had meetings with management from time to time and the first topic for discussion was always customer service and it used to be very heated. It got to the stage that when the next meeting came up the first thing we were told NOT to talk about was customer service . It was not quite as bad as it is now though...
You called it right Joer. If the management doesn't give a whit; it's difficult to expect the staff to give a whit. Eir's problems (and those of its customers) are further up the line than down the line.
 
Most if not all of the management that was there when I was with them have gone but the same problems keep going on and on .
 
Hello,

The fact that ComReg have been questioned in the Dail, illustrates that ComReg are not doing a good job imho.

The senor staff at ComReg should be fired and replaced by people who are prepared to take action.

As for Eir - they should be heavily fined immediately, with further larger fines to follow every 30 days, until they get their house in order.
 
The fact that ComReg have been questioned in the Dail, illustrates that ComReg are not doing a good job imho.

I do not know if ComReg is doing a good job or not. That is because I don't know what powers they have and what resources they have to enforce those powers.

But the fact that TDs have raised it does not illustrate anything.

Does ComReg have the power to fine people for poor service? Presumably whatever rules exist, they must ensure fair procedure.

People should not be fired because TDs question them in the Dáil.
Companies should not be fined because TDs question them in the Dail.

Brendan
 
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