Hi
I took out a top up mortgage in 2006 and in 2008 asked my local branch about a tracker
I was informed that because I was behind on payments on a separate mortgage I didn't qualify for a tracker, I was told if I paid off the outstanding debt and contact again in 3_6 months they would review. I paid the outstanding monies and contacted my local branch a few months later only to be told that trackers were no longer available.
About 6 months ago I asked for a review
of my mortgages, and as part of this review I was sent correspondence showing that EBS informed my local branch to offer me a tracker at +1%as I had paid off the debt, this was all while trackers were still available.
I never received any correspondence from my local branch to offer me a tracker,
When I question this I was told that it was standard practice to send out these forms and implied that I never returned these forms to accept the tracker.
Do they have a case to answer,
Thank you
A1111111
I took out a top up mortgage in 2006 and in 2008 asked my local branch about a tracker
I was informed that because I was behind on payments on a separate mortgage I didn't qualify for a tracker, I was told if I paid off the outstanding debt and contact again in 3_6 months they would review. I paid the outstanding monies and contacted my local branch a few months later only to be told that trackers were no longer available.
About 6 months ago I asked for a review
of my mortgages, and as part of this review I was sent correspondence showing that EBS informed my local branch to offer me a tracker at +1%as I had paid off the debt, this was all while trackers were still available.
I never received any correspondence from my local branch to offer me a tracker,
When I question this I was told that it was standard practice to send out these forms and implied that I never returned these forms to accept the tracker.
Do they have a case to answer,
Thank you
A1111111