Steven Barrett
Registered User
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- 5,292
Got a letter from BoI yesterday marketing their fixed rates to try to get you to switch over to them. No rates were given.
So, I went to their website, again, no rates were given (or easily viewable).
Contacted them on Twitter, the mortgage rates were given in the Press Release section!! When I questioned why they weren't on the mortgage page, I got sent a link for the new buyers. When I told them I wasn't a new buyer, they said they would pass on my query.
So I phoned them. 25 minutes on hold.
I am on variable, paying 4.5% for a property with a LTV <60%. New customers get an interest rate of 3.9%.
The 2 & 3 year fixed for that LTV is 3.6%, subject to a new valuation. I told her that my LTV has always been <60%, it didn't matter, a new valuation was required.
When I asked her to send those rates out to me, she said she could only send out the 80% rates. When I asked her why, she said it's because the lower rates are subject to a satisfactory valuation. Couldn't you put "subject to satisfactory valuation" on the letter? Not possible, I was told, we can only send you out the highest rates.
Time to move...
Steven
So, I went to their website, again, no rates were given (or easily viewable).
Contacted them on Twitter, the mortgage rates were given in the Press Release section!! When I questioned why they weren't on the mortgage page, I got sent a link for the new buyers. When I told them I wasn't a new buyer, they said they would pass on my query.
So I phoned them. 25 minutes on hold.
I am on variable, paying 4.5% for a property with a LTV <60%. New customers get an interest rate of 3.9%.
The 2 & 3 year fixed for that LTV is 3.6%, subject to a new valuation. I told her that my LTV has always been <60%, it didn't matter, a new valuation was required.
When I asked her to send those rates out to me, she said she could only send out the 80% rates. When I asked her why, she said it's because the lower rates are subject to a satisfactory valuation. Couldn't you put "subject to satisfactory valuation" on the letter? Not possible, I was told, we can only send you out the highest rates.
Time to move...
Steven