The HSE do have a feedback system in place; see [broken link removed]
The problem with linking it to ratings (good or bad) is that it would be nearly impossible to police it - what is to stop me submitting false feedback, either positive or negative?
Yes I see they do indeed have a feedback system in place.
The problem is ,it doesn't matter ,As it makes no difference what feedback you give..if you know what I mean.
What I'm suggesting is that in each and every dept there is a feedback form,about how you were treated/level of service etc.BUT with real consequence's for the feedback.
So that say Paul in the tax office for example ,is constantly complained about,then Paul should be reprimanded. It should be noted that this is the situation with Paul when taking into account any future promotions/bonus etc
If for example Peter in the tax office always gets positive feedback,why not reward Peter?
I'm suggesting a system whereby a bonus would be given to the person with the best feedback as a reward/incentive.
Why should we we not reward Peter because of Paul?
How to police it?..maybe requires name and address of person who writes it?
What is different about the tax office?
How come they can provide an excellent level of service with great staff?
What is in place there ,that this is the case?
What can be learned from them?