Wrong amount taken with Laser card transaction

A

askalot

Registered User
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Yesterday I was checking my bank statement online and I noticed that a laser card purchase which was for a €8 book is down as €38. Unfortunately I don't have the laser card receipt.

Do I contact my bank (AIB) or the retailer? And is there any point doing so without the receipt?
 
askalot said:
Yesterday I was checking my bank statement online and I noticed that a laser card purchase which was for a €8 book is down as €38. Unfortunately I don't have the laser card receipt.

Do I contact my bank (AIB) or the retailer? And is there any point doing so without the receipt?
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Have you lost both the shop and laser receipt? IMHO it would be best to contact the bank first and see what they have to say.
 
I thought there had been a mistake with a transaction of mine, but remembered just in time that I had got cashback.
 
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