working in London- bringing home sterling

What about transferring from Ireland to UK. My local TSB said they could not transfer €2,000 to my UK sterling account because there was not enough sterling in the branch, even though it is an electronic transfer, who does the conversion the local branch or the UK bank?

Is this a joke? Did the person working in the branch actually think that raw currency is transferred in a box or shoved down a phone line?
 
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