Trying to make a complaint to Aer Lingus....they are having a laugh.

On Aer Lingus Facebook today. Is Aer Lingus trying to force people to pre-book seats/

"Your overbooking of flights is atrocious. . We where booked on flight at 930pm from malaga to dublin to be told we couldn't fly.. as we hadn't pre booked seats we where put on standby. . We received no help on other end and no aer lingus representitive to be found.. we suffered a great deal of stress and upset.. we booked with aer lingus as it is our airline of choice,we will think very carefully about this in the future."
 
This is the response from Aer Lingus to a customer who has a complaint logged on their Facebook page today. It appears that their response time to complaints is now taking up to 60 days. Is this because they are swamped with complaints or are they seriously understaffed? The airline is making good profits.

"Hi Minul, we apologise for the delay to your bag on your recent trip. We see that your case is logged however due to current delays it can take up to 60 days for a response."
 
I am waiting since October for a response from aerlingus,all I have is a case number, is this a record?
 
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