I live in an apartment complex.
I want to get sky BB and need a working phone line.
SKY and EIR have confirmed that the phone line works within the apartment. They have also both confirmed that there is fire damage to the cable leading from the apartment to the comms room.
EIR have declared definitely that they are not responsible to fix it as it lies within the complex.
Management company are saying they won't fix it as my apartment is the only one with the problem and it is therefore NOT a communal issue and is not the responsibility of the management company.
Is this a correct statement from the management company?
I want to get sky BB and need a working phone line.
SKY and EIR have confirmed that the phone line works within the apartment. They have also both confirmed that there is fire damage to the cable leading from the apartment to the comms room.
EIR have declared definitely that they are not responsible to fix it as it lies within the complex.
Management company are saying they won't fix it as my apartment is the only one with the problem and it is therefore NOT a communal issue and is not the responsibility of the management company.
Is this a correct statement from the management company?