Anybody got any insight into the ASAI complaints process works (I've read what's on their website already). I made a complaint a couple of months ago and received an acknowledgement postcard with a reference number soon after. However when their most recent [broken link removed] was published there was no mention of my complaint. I've emailed them asking why this was so and what the status of my complaint is but they never bothered to reply. Seems like a waste of time to me. :rolleyes