Hi all, just wondering if anybody out there has had any success in getting even the slightest modicum of information out of BOI on how their tracker review is progressing?
I'm sick and tired of contacting their information line and getting the same old "we're conducting our review" jargon!
The only communication I have received to date is their standard letter stating they are conducting a review and affected costomers will be contacted on completion of the review.
When last I contacted them (Tuesday!) I lodged a formal complaint about the level of total disregard they have for their customers plus the lack of communication /information on the review. Hopefully this will push communications somewhat, I won't hold my breath mind!
I suppose I'm wondering is my frustration common among BOI tracker redress customers Or have they been in touch with any/some/many of you at this stage?
One last Q, do any of you know if there is a deadline the banks must meet for their reviews to be complete, apparently BOI didn't have the information at hand to answer when I asked
I'm sick and tired of contacting their information line and getting the same old "we're conducting our review" jargon!
The only communication I have received to date is their standard letter stating they are conducting a review and affected costomers will be contacted on completion of the review.
When last I contacted them (Tuesday!) I lodged a formal complaint about the level of total disregard they have for their customers plus the lack of communication /information on the review. Hopefully this will push communications somewhat, I won't hold my breath mind!
I suppose I'm wondering is my frustration common among BOI tracker redress customers Or have they been in touch with any/some/many of you at this stage?
One last Q, do any of you know if there is a deadline the banks must meet for their reviews to be complete, apparently BOI didn't have the information at hand to answer when I asked
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