I found the companies involved very disrespectful in relation to my late mother and generally careless. They basically ignored me. We wanted to keep her house for our daughter. We were going to take our time and do it up but the insurance company wouldn't provide cover. I informed its agent that I was going through Land Registry to register ownership and I was promised a quote by phone two weeks before the policy was due to expire ( before Christmas) and promised that there would be no change in cover. No quote arrived. Umpteen phonecalls later, the company would only give the same cover on the house if I sold it. I asked for holiday home cover or other alternatives to keep the house insured. No way. The complaints representative was very nice and apologised for the way I was treated and sent me a bunch of flowers. But I was still forced to sell the house because of the stance taken by the company. It was sold last year. I had motor insurance with the same company and I told the complaints representative that I would have nothing to do with either company after what they had done. That wasn't taken on board either. I changed to a different company when renewing the car insurance. Lo and behold, I got a letter from the same insurance company that refused to provide me with cover for my late mother's house in March this year offering me a bargain in car insurance. And another letter, the following week! Needless to say, I am still upset. and I don't know whether to take it any further.