Providing any customer has a complaint with the FSPO that has not yet proceeded to adjudication they should be able to:
- Review the Central Bank statement.
- See if any of their complaints match the items raised by the Central Bank.
- Make a list of the times where the bank breached the regulations on their personal accounts as set out by the Central Bank.
- Submit this list as additional information for inclusion in the Summary Complaint.
For many customers who have proceeded to FSPO with a complaint it's to appeal the level of compensation received as part of the Tracker Mortgage Examination. However, those customers will know that the Bank not only fight the level of compensation received but often the fact that the Bank was wrong in the first place.
So the Central Bank statement on Thursday is good news because you should be able to say that the Central Bank ruled that the Bank was wrong to behave in this way and therefore you're not going to enter into the discussions with the Bank about certain matters.
I hope that makes sense!