I've had a morning of non stop telephone calls and I'm really struck by the impression that is left about a company from how they handle their calls. I think that alot of managers/directors should cold call their own offices pretending to be someone else. Often the person redirecting and handling calls gives the impression that they can't wait to end the call ASAP. I know it's not top of the list of the worlds most satisfying jobs but I for one expect more from anyone working for me than what seems to be the norm in Ireland.
On the otherhand, the companies who do get it right really leave a positive impression. Simple things like being asked would you like to be forwarded to voice mail rather than being bounced around to suddenly get a recorded message and then having to redial and start all over again. And when you do that the telephone operator seems to be even more annoyed, it's like they thought they'd managed to get rid of you and now you've bloody well come back!
The companies I was on to covered a broad range so I don't think it relates to just certain industries. Has anyone else experienced this, even within their own company?
On the otherhand, the companies who do get it right really leave a positive impression. Simple things like being asked would you like to be forwarded to voice mail rather than being bounced around to suddenly get a recorded message and then having to redial and start all over again. And when you do that the telephone operator seems to be even more annoyed, it's like they thought they'd managed to get rid of you and now you've bloody well come back!
The companies I was on to covered a broad range so I don't think it relates to just certain industries. Has anyone else experienced this, even within their own company?