What information are you entitled to regarding your mortgage account?
I have an issue with a bank where an email between a broker and the bank in 2007 has been crucial in failure to get a tracker rate on our original mortgage.
The broker no longer exists and the bank wont give me a copy of this email.
Are we entitled to this or are banks not obliged to give the info? They tell me to contact the broker, who they know arent there.
It wont make a lot of difference but Im just trying to piece together what happened.
My mortgage is with the bank for 25 more years! I dealt with the broker for about 2 months max!
I have an issue with a bank where an email between a broker and the bank in 2007 has been crucial in failure to get a tracker rate on our original mortgage.
The broker no longer exists and the bank wont give me a copy of this email.
Are we entitled to this or are banks not obliged to give the info? They tell me to contact the broker, who they know arent there.
It wont make a lot of difference but Im just trying to piece together what happened.
My mortgage is with the bank for 25 more years! I dealt with the broker for about 2 months max!