I see that the Insurance Ombudsman will not entertain complaint from companies with turnover over Eur 3m.
I have a current problem not with our own insurer but with that of a third party. One of our vans drivers opened his door and nicked the paint on a car in a car park. We received a letter from Axa, I investigated and he tells me it barely scratched the paint. Axa refused to let us inspect the car, would not send photographs until this week (it happened over 12 months ago) and proceed to have the car ''repaired''. Their invoice come to over Eur 1,000, including 6 days car hire....all to repair some paint damage. The photos they have supplied are photo copies and are not of any use.
Is there any statutory body that a complaint regarding their conduct can be raised? The claims handler at one stage told me that ''they could do what they like'' and I am very reluctant to roll over form them.
I have notified our broker and have a Eur 250 excess, but do not wish to allow our insurance to settle for the exorbitant amount and put it on our claims experience.