Last edited: Oct 20, 2016 Hi all, My husband had an accident a year ago, about a week before his renewal date. He had already paid for the next year's premium and when he rang them to ask whether there would be an adjustment they said there would not since he had already paid. They further stated that come renewal time he would have a year's NCB built up. His renewal docs arrived last week and they have stated "years claim-free under this policy = 1" and "no claims bonus = 0". He has written to them insisting that they honour what he was told last year and a person rang him this afternoon to basically say "computer says no" and "but we have to be able to reset your no claims bonus". The person who rang said that no-one had listened back to the call last year and no-one had investigated anything. His argument is that if they wanted to "reset" his NCB they should have done so last year and that he should be entitled to rely on their promise last year. They should at least have given him a choice in the matter. Fwiw the accident in question appears to have been set up by the other car, who went through a junction, then stopped and he went into the back of them, at which point they jumped out shouting "Ow my neck". The insurance co wrote to him a month later stating that the claim had been settled, then a few months later they reopened the claim and closed it again last week. It appears to have been a bit of a shambles from their side. He is awaiting a call back from a supervisor. Anyone have any ideas on how to get a reasonable renewal quote? If they won't give him a year's NCB he will have to sell the car and he isn't insured on my car either so he will be off the road. Any help appreciated as ever!