I bought a baby monitor in a large toy shop in portlaoise two weeks ago.
When we got around to using it (when baby started going to bed at a reasonable hour) we found it doesnt work in that it receives no noise at all from any distance.
I brought it back to the shop yesterday and the first thing they did was ask did I have a receipt and I said no then they checked that it wasn't working (fair enough) then told me they accepted it wasn't working but that I'd have to keep it cos they don't do anything without a receipt.
I told the girl that I paid for it with laser and that I bought two other items with it and had it on my bank statement (which i didnt have with me). I also had original packaging with the stores price tag still clearly on it. I am 90% certain that I got no receipt because at the time I bought it the girl who served me was yacking on the phone and didnt even tell me the amount she just grabbed the card off me and I had to take it back when the transaction was done while she yacked away.
So I asked to talk to the manager yesterday and I was told it was her day off and she would ring me today. She just rang and told me in a very rude and authoritive manner that as I had no receipt I had no rights and that if I referred to the box I would see that I needed to contact the manufacturer about the fault and she then read me the blurb from the box even though she acknowledged I could read it off my own box.
I told her my contract was with the store and not the manufacturer and she said no that if its faulty it the manufacturer I deal with.
I told her I had a laser statement and she said that proves nothing only that I bought something in the shop.
I plan on writing a registered letter of complaint but do you think I should actually bring a bank statement down to them first and let them refuse that as proof or purchase or just go ahead with the letter?
When we got around to using it (when baby started going to bed at a reasonable hour) we found it doesnt work in that it receives no noise at all from any distance.
I brought it back to the shop yesterday and the first thing they did was ask did I have a receipt and I said no then they checked that it wasn't working (fair enough) then told me they accepted it wasn't working but that I'd have to keep it cos they don't do anything without a receipt.
I told the girl that I paid for it with laser and that I bought two other items with it and had it on my bank statement (which i didnt have with me). I also had original packaging with the stores price tag still clearly on it. I am 90% certain that I got no receipt because at the time I bought it the girl who served me was yacking on the phone and didnt even tell me the amount she just grabbed the card off me and I had to take it back when the transaction was done while she yacked away.
So I asked to talk to the manager yesterday and I was told it was her day off and she would ring me today. She just rang and told me in a very rude and authoritive manner that as I had no receipt I had no rights and that if I referred to the box I would see that I needed to contact the manufacturer about the fault and she then read me the blurb from the box even though she acknowledged I could read it off my own box.
I told her my contract was with the store and not the manufacturer and she said no that if its faulty it the manufacturer I deal with.
I told her I had a laser statement and she said that proves nothing only that I bought something in the shop.
I plan on writing a registered letter of complaint but do you think I should actually bring a bank statement down to them first and let them refuse that as proof or purchase or just go ahead with the letter?